Privacy Policy

Privacy policy

Effective Date: 6/25/2025
Last Updated: 6/25/2025

Introduction

This Privacy Policy describes how Tar River Tech LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or use our tech support and web design and hosting services. We are committed to protecting your privacy and handling your personal information responsibly.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, and phone number
  • Service Inquiries: Information you provide through our contact forms or live chat
  • Payment Information: When you make payments through Square or other custom payment arrangements

Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Analytics Data: Through Google Analytics, we collect information about your visit, including pages viewed, time spent on site, browser type, and general location
  • Technical Information: IP address, browser type, device information, and operating system
  • Website Usage: Pages visited, links clicked, and other interactions with our website

Cookies and Similar Technologies

Our website uses cookies and similar technologies:

  • Google Analytics Cookies: To understand website traffic and user behavior
  • Google reCAPTCHA Cookies: To protect our contact forms from spam and verify user authenticity
  • WordPress Cookies: For basic website functionality and user experience
  • Performance Cookies: Through Smush CDN for image optimization and site performance
  • Chatway Cookies: To enable our live chat functionality and maintain conversation history

How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide tech support, web design, and hosting services
  • Communication: To respond to your inquiries, provide customer support, and communicate about our services
  • Business Operations: To manage our client relationships, process payments, and maintain business records
  • Website Improvement: To analyze website usage and improve our online presence
  • Future Marketing: We may use your contact information for marketing purposes in the future (you can opt out at any time)

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

  • Service Providers: We may share information with trusted service providers who assist us in operating our business (such as Square for payment processing)
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety
  • Business Transfers: In the event of a business sale or merger, customer information may be transferred as part of the transaction

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services and for legitimate business purposes. We will keep your information as long as needed to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Your Rights

You have the right to:

  • Access: Request information about the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Contact: Reach out to us with questions or concerns about your privacy

Third-Party Services

Our website uses third-party services that have their own privacy policies:

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated “Last Updated” date. Your continued use of our services after any changes constitutes acceptance of the new policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Tar River Tech LLC
4030 Wake Forest Rd Ste 349
Raleigh, NC 27609
Email: inquiries@tarrivertech.com
Phone: (252) 375-3616

This privacy policy was last updated on 6/25/2025 and is effective as of6/25/2025